1. What products do you sell?
We specialize in high-quality women’s fashion, including stylish clothing, bags, and accessories. We are continuously expanding our collection to bring you the latest trends and timeless classics.
2. How can I place an order?
To place an order:
- Browse our collection and select the items you like.
- Choose your preferred size, color, or variant.
- Add the items to your cart.
- Proceed to checkout and follow the steps to complete your purchase.
3. What payment methods do you accept?
We accept secure online payments via major credit and debit cards, PayPal, and other regional payment options depending on your location.
4. How can I track my order?
Once your order is shipped, we will send you a confirmation email with a tracking number and a link to monitor your shipment in real time.
5. How long does shipping take?
Shipping times vary by destination:
- Domestic (within China): 3–7 business days
- International: 7–21 business days, depending on your location
Please note that holidays or customs processes may affect delivery times.
6. Do you ship internationally?
Yes, we ship to most countries worldwide. Shipping rates and delivery times will vary depending on your destination.
7. What is your return policy?
If you’re not satisfied with your purchase, you may return unused items in original packaging within 14 days of delivery. Please contact us at dffz@chengwentechnology.store to initiate a return.
8. Can I change or cancel my order after placing it?
We process orders quickly, but if you contact us within 12 hours of placing your order, we may be able to update or cancel it. Email us at dffz@chengwentechnology.store as soon as possible.
9. What if I received a damaged or incorrect item?
We sincerely apologize for any inconvenience. Please email us at dffz@chengwentechnology.store with your order number and a photo of the item, and we’ll resolve the issue quickly.
10. How do I contact customer support?
You can reach our support team at dffz@chengwentechnology.store. We aim to respond within 24–48 hours on business days.