Thank you for shopping at chengwentechnology.store, operated by Sheyang Chengwen Technology Co., Ltd. We value your satisfaction and aim to make your shopping experience smooth and enjoyable. Please read our Refund and Returns Policy below to understand your rights and responsibilities.
1. Returns Eligibility
We accept returns within 14 days of delivery under the following conditions:
- Items must be unused, unworn, and in original condition
- Items must have original tags and packaging
- Proof of purchase (order number or confirmation email) must be provided
Note: Sale items, gift cards, and customized items are non-refundable unless defective.
2. How to Initiate a Return
To start a return, please contact us at:
📧 dffz@chengwentechnology.store
Include the following information:
- Your full name
- Order number
- Reason for return
- Photos of the item (if defective or incorrect)
Our team will guide you through the next steps, including the return shipping address.
3. Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- We recommend using a trackable shipping method to ensure your return reaches us safely.
- We are not responsible for lost or delayed return packages.
4. Refunds
Once we receive and inspect your return, we will notify you via email. If approved, your refund will be processed to your original payment method within 5–10 business days.
Please note:
- Original shipping charges (if any) are non-refundable
- Refund processing time may vary depending on your payment provider
5. Exchanges
We currently do not offer direct exchanges. If you would like a different size or item, please return the original item and place a new order.
6. Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect item, please email us within 7 days of delivery at dffz@chengwentechnology.store. Include your order number and clear photos of the issue. We will resolve the issue promptly with a replacement or refund.
7. Questions?
If you have any questions about our Refund and Returns Policy, please contact us:
Sheyang Chengwen Technology Co., Ltd
📍 Room 305, Building S2-1, Wuyue Plaza, Economic Development Zone, Sheyang County
📧 Email: dffz@chengwentechnology.store
🌐 Website: chengwentechnology.store